At mendelson, our commitment to customers extends far beyond delivering great software. We provide responsive, knowledgeable support to ensure your long-term success with our products.
We offer free technical support to all customers with an active Support and Maintenance Package (SMP).
Our experienced support team responds to inquiries within 1–2 business days, during standard European business hours. Support is provided through two primary channels:
- Email: service@mendelson.de
- Web Form: Accessible via our Support Form for structured submissions
Please note: Community (open source) editions are not eligible for direct support under SMP.
- Installation and setup assistance
- License and key code support
- Registration and activation help
- Configuration troubleshooting
- Bug reporting
- Feature request handling
This level of support covers essential technical help to get your software running correctly and resolve standard usage questions.
Issues that require deeper technical involvement — including telephone assistance, remote support, or system-specific integration help — are not covered by the SMP. These services fall under our Product Consulting offering.
To learn more about advanced consulting and integration services, please visit our Consulting page.
You may also speak to a representative by phone. However, please note that telephone support is not included in the SMP and may be subject to separate consulting charges.
To arrange a phone session, please contact us in advance.
For complex technical cases, please refer to our Consulting Services page
We're here to help. For more details about the SMP, licensing terms, or supported services, please get in touch.